The HMIA Difference

Ten years in the business of providing brokers and their customers access to protection for their heavy motor vehicles, teaches you a thing or two.
The saying that, “change is the only constant in life” certainly rings true and we’ve seen a lot of it over the last decade. From changes in heavy motor vehicle technology, to COVID and the strong reliance that it created in the logistics space, right through to the adjustments and refinements we have made and continue to make within our own business.

Whilst the ability to pivot is critical to coping with change, there are some things that need to remain constant regardless of what’s happening in the environment.

Here are some of the attributes that we are most proud of at HMIA:

Large enough to play, nimble enough to care!

We take pride in our agility, emphasizing the importance of meticulous planning, as failure to plan often leads to failure. However, we understand that the unexpected is inevitable; thus, how we respond to these challenges is crucial

Bringing this to life in our business starts with an outcome-focused culture that is driven by a team who are empowered to take initiative and make decisions when the unexpected occurs. The result is a solution to the broker and their customer to keep the wheels turning – and time is always of the essence.

Special because we Specialise!

A decade of specialty in transport insurance has allowed us to focus our attention on our policy, processes and team. What this means to brokers and their clients is expertise, timeliness and understanding.

Whether it’s asking the appropriate questions to develop potential risk mitigation plans or appreciating the time sensitivities in a logistics business. Our offering is designed to make it easier to keep vehicles on the road and doing their job.

Simplicity is key!

Keeping a fleet of vehicles on the road is complex enough, so the last thing we want to do is make it harder. In speaking to our brokers and their customers, we understand that one of the most significant challenges facing the industry today is gaining and maintaining skilled quality drivers.

This is why our heavy motor policy doesn’t require driver declarations and carries no restrictions for inexperienced or licensed drivers. It’s all about working with the broker and their customer to get the right coverage solutions for their business.

In-house Claims!

Claims is where the rubber hits the road for any insurance product.

That’s why at HMIA we manage our entire claims process in-house. Our team possess a prudent mix of experience across both insurance and the heavy vehicle repair industry. Combined with our 24-hour accident support line and a dedicated claims consultant, we are ready to get your customer back on the road anytime, anywhere across Australia.

Would you like to find out how the HMIA difference could help your client? Use the link below to reach out!

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Important Note
This document is intended for Insurance Intermediaries only. HMIA Pty Ltd (ABN 11 169 198 323, AR no. 462126) is an Authorised Representative of SGUAS Pty Ltd (ABN 15 096 726 895, AFSL 234437) and acts under a binding authority as agent for the insurer of the product, HDI Global Specialty SE – Australia (ABN 58 129 395 544, AFSL 458776). Terms, conditions, limits and exclusions apply to the product referred to above. Any advice that may be contained in this document is general advice only and does not take into account your client’s objectives‚ financial situation or needs. Before making a decision to purchase the product we recommend that your client consider whether it is appropriate for their circumstances and read the Product Disclosure Statement, Target Market Determination and Financial Services Guide, which can be obtained by contacting HMIA on 02 9227 8400 or visiting www.hmia.com.au.